What is counselling?
Counselling is the process of helping and supporting you to resolve personal, social, or psychological challenges and difficulties.
A professional and well-trained counsellor helps you to see things more clearly, possibly from a different view-point, and supports you to focus on feelings, experiences or behaviour that will facilitate positive change.

How do I choose the counsellor who’s right for me?
Have a chat asking about time, place and cost. Let the counsellor know what you want to get out of counselling and check that they can provide this. You may also want to ask about the counsellor’s qualifications, their professional membership and the way they work. You should get a sense of whether you’d be comfortable talking to this person.

Why should I use a counsellor who’s a member of a professional organisation such as BACP (British Association for Counsellors and Psychotherapists)?
Counsellors who have been accepted into a professional organisation are required to meet standards of training, ongoing professional development and accountability to ensure they offer a safe, respectful and effective service. They also have regular supervision.

What sort of things can counselling actually help with?
Counselling helps you explore and manage your emotions, thoughts and behaviour. It can help you plan and set goals and improve your relationships. Counselling assists you to address challenges in your life, get to know yourself better and to develop new ways of thinking and living. Counselling can help with anxiety, depression, grief and loss, life changes and stress, relationships with family, friends and work colleagues, trauma and abuse, domestic and sexual violence.

How much does counselling cost?
Fees vary depending on the kind of service(s) you receive. One session for adults is £50.00. I do offer a reduced rate of £45.00 for children and teenagers, students and seniors. You can find a full list of all the different available rates listed here on the Fees page. There is a discount for pre-paid block bookings.

How do I make an appointment?
There are a number of ways to book an appointment or arrange a free consultation:
1. You can call me on 01633 967063
2. You can text or call me on 07472286301
3. You can email me at: sjones@thestresslessclinic.co.uk
4. Or you can book online Counselling Appointment Booking

How long are the sessions?
Sessions are typically 50 minutes for adults. For young children, the sessions may be shorter, and for families, sometimes sessions will be longer.

Will I have to talk about sensitive issues, or situations/things that make me feel embarrassed or vulnerable?
Yes, you may need to talk about difficult things, however I am trained to ensure this is a safe and respectful process.

Does counselling work for everybody?
Counselling works for most people, most of the time.

Can I bring someone with me to my counselling sessions?
Yes, you can bring a support person with you.

How long and often will I/my family be in counselling?
It is sometimes difficult to know how many sessions will be required. It depends on the complexity of the issues you want to work on. We can discuss this and review it when we need to. One great thing about counselling is that you can decide how long you will be in it. One person might only need 1 or 2 sessions while another person will opt for regular counselling sessions.

Where are you located and where do I park?
My therapy rooms are located at 19 Stow Park Avenue, Newport, NP20 4FL. Click here for a map and directions. There is free street parking right outside, and lots close by.

I want to get the most out of therapy,  what can I do to help?
I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication is crucial to your success. After all, we only see each other on average, once a week. It’s the work you do outside of therapy, that really counts. You will need to implement the strategies we discuss in real life situations, to see personal growth and development.

My partner and I are having problems, should we be in individual counselling or come together?
If you are concerned about your relationship, and you are both interested in therapy, I would recommend I see you together. Should one of you decide that individual sessions would be beneficial, I could work with only one of you. It is not helpful to move from couple work to individual (for both) with the same counsellor because of potential trust and ethical issues.

Isn’t talking to family and friends the same thing as counselling?
Often friends and family have our best interests at heart. Unfortunately, they are not always equipped to address some of our most challenging thoughts and concerns. It can be difficult to remain objective, especially when it concerns a loved one. A counsellor is unbiased and will provide feedback to you that your family or friends may not be comfortable providing. A counsellor is trained to use therapeutic skills and techniques to help you grow and change.

Furthermore, if your situation provokes strong negative emotions, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person, so you aren’t reminded of this difficult time in your life. Another key difference is that a counsellor is bound by a code of ethics that protect your privacy.

What is the difference between counselling and psychotherapy?
This website uses the terms counselling, psychotherapy, and therapy interchangeably. This is because to date the definition of these terms haven’t been protected in the UK.

What do BACP, MBACP, NZAC, ACTO and DBS mean?
BACP is the acronym for the British Association for Counselling and Psychotherapy. It is a governing body that sets the standards for good practice in counselling and psychotherapy. Where counsellors have the letters MBACP listed behind their names, it means that they are full members of the BACP and that their work is in accordance with the BACP’s ethical framework.

NZAC is the acronym for the New Zealand Association of Counsellors / Te Roopu Kaiwhiriwhiri o Aotearoa. It is the national professional association that acts for and with counsellors to monitor and improve the service they provide. Where counsellors have the letters MNZAC listed behind their names, it means that they are full members of the NZAC and that their work is in accordance with the NZAC’s ethical framework.

ACTO stands for the Association for Counselling and Therapy Online. It is a professional association for therapists who hold additional qualifications in online practise. ACTO’s stated aims are to “promote, improve and advance online counselling and therapy.” While online counselling is not yet regulated, the Association for Counselling and Therapy Online (ACTO) is an association for therapists and counsellors working online therapeutically. The association “promotes, maintains, improves and advances online counselling and psychotherapy as a recognised method of therapeutic delivery within the mental health professions.”

For peace of mind, when searching for an online counsellor or psychotherapist, look for the ACTO logo on their profile. This means they are experienced in working online and providing online

DBS stands for Disclosure and Barring Service. It is the new name of the Criminal Records Bureau (CRB). Counsellors working with children and/or vulnerable adults need enhanced DBS checks in order to show that they do not have any convictions that would bar them from working with these groups.


Don’t wait to get the help you need
Call: 07472 286301 / 01633 967063
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What My Clients Are Saying

Testimonials used with permission - names changed to protect privacy

  • Online Therapy Institute
  • DBS Checked
  • NZ Association of Counsellors